COVID-19 FAQs

We understand that you probably have a lot of questions about how the rest of your semester will be impacted, and we want to do everything we can to help.

Our doors may be closed, but we’re still here to help you in any way that we can.

For the health and well-being of our staff, students, and visitors, we are complying with university directive to close the Student Services Center to the public until further notice due to the ongoing COVID-19 response on campus. Please see these frequently asked questions below about our office operations and important things to know about how we’re continuing to help you during these unprecedented circumstances.

If you are currently experiencing challenges due to the novel coronavirus (COVID-19), we encourage you to visit the Pack Essentials website, which provides resources to support  students’ basic needs, including food, housing, financial, and educational security.

NC State has also announced an Enhanced Satisfactory/Unsatisfactory (S/U) Grading Option, as well as an extended Late Drop Option, for Spring 2020 only, available for all students. For more details about how to opt-in to either of these options as well as their implications, please see the respective pages on each option below:

  • Is the Student Services Center open?
    Yes! While the Student Services Center is not available for walk-ins or in-person visits, you can still contact us by phone at 919-515-NCSU (6278) or email at studentservices@ncsu.edu. Visit our Contact Us page for more information.
  • What are your hours of operations?
    We are still answering calls and responding to emails during our normal hours: Mondays – Fridays, 8:00 a.m. – 5:00 p.m. It may just take us a little longer to get back to you, and we appreciate your patience during this time! 
  • I have documents to provide to the Student Services Center. How can I provide them while your office is closed for walk-ins?
    Documents or forms can be sent to us via email at studentservices@ncsu.edu; please do not email documents that contain sensitive information such as credit card numbers or social security numbers.
  • Can I still order a transcript or diploma while your office is closed?
    Yes! Information about ordering transcripts and diplomas is available on our website. We are not currently accepting orders for transcripts via fax or sending transcripts via fax.
  • Can I still receive an enrollment verification?
    Yes! Email us at studentservices@ncsu.edu for assistance.
  • Has the enrollment calendar changed for Fall 2020 enrollment?
    No. Enrollment is proceeding as planned for the Fall 2020 semester. Check your Planning & Enrollment tile in MyPack Portal to see when you can begin enrolling. The enrollment calendar is also available at go.ncsu.edu/enrollmentcalendar.
  • How do I get my Advising Hold removed if I cannot get in touch with my advisor?
    The Coordinator of Advising for your department is a good resource if you are having difficulty getting in touch with your advisor. The list of Coordinators of Advising is available on our website.
  • What resources are the for me to assist with the new online learning format?
    Various offices and units around campus have developed resources to assist students with the transition to an all-online format for the remainder of the Spring 2020 semester. You can visit the Keep Learning website for helpful tools and strategies for being a remote learner, as well as a list of other technology and instructional resources.
  • Will I owe any of my financial aid back if I withdraw due to the current circumstances?
    Withdrawing from a term in which aid was received may result in the required repayment of unearned aid. The amount of aid to be repaid depends upon the withdrawal date. Typically, if at least 60 percent of the term is completed prior to withdrawal, no immediate aid repayment is required.
  • Do I still have to repay my student loans that I used during this semester since I withdrew and didn’t finish?
    Yes. You must repay your student loan under the original terms of the promissory note, even if you do not finish the semester.
  • I would like an in-person meeting with a financial aid counselor. What do I do?
    While our building is closed to the public, our staff remains available to assist you via phone and email during regular business hours.
  • I am a student with a Federal Work Study position on campus. What do I do during this situation?
    If your employer is able to establish remote working options for you, you may continue to work on the schedule agreed upon with your employer. If your employer is unable to establish remote working options for you, you are eligible for paid administrative leave until March 31, 2020. Arrangements after this date have not yet been determined.
  • Will I receive a refund from housing and/or dining?
    Any decisions about refunds for housing and dining will be made by the UNC System after the immediate needs of safety and security are addressed.
  • Will I receive a refund for my tuition and fees?
    Because classes will continue to be delivered, there will be no refund offered for tuition and fees at this time.
  • Will my GI Bill or VA Education Benefits be affected by classes being transitioned to distance education?
    VA Education Benefits will not be affected by the transition to distance education classes for Spring 2020 enrollment. Students receiving VA Education Benefits can contact the Veterans Education Benefits team at veterans-ed@ncsu.edu for additional help or clarification.
  • Are bills still going to be posted and due as scheduled during this period of uncertainty?
    We will still be sending bills with the scheduled due dates. However, if you have extenuating circumstances and need a little longer to make a payment, please contact us and we will do what we can to work with you.